MakeJo Quality Guarantee

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MakeJo Quality Guarantee

We strive to provide the best experience for both Customers and Makers using our platform. Our Quality Guarantee ensures all transactions are always fair to both parties.
the MakeJo team

For Customers:

"We guarantee the parts you receive always match your specifications."

  • If for any reason the part does meet your expectations, you can contact the Maker and discuss on a resolution.
  • If you cannot reach an agreement, you can ask us to step in by opening a dispute. We will carefully review the case and either request for a replacement part or provide you with a refund accordingly.
  • Of course, the best way to ensure your part meets your expectations is to post a comprehensive and accurate request.

For Makers:

"We guarantee you always get paid for parts you make to Customer's specification."

  • If for any reason a part you made did not meet your Customer's expectation, you may be contacted by the Customer and should work together on a resolution.
  • If you cannot reach an agreement, you can ask us to step in by opening a dispute. We will carefully review the case and provide a fair resolution to both parties.
  • The best way to ensure a part meets your Customer's expectations is to make it exactly as detailed in the request.